Refund & Reprint Policy

At InvestiShare Merch, all products are made to order specifically for each customer. Because of this, we do not accept returns or exchanges for reasons such as incorrect sizing, change of mind, or ordering the wrong item.

Damaged or Defective Items

If your order arrives damaged, defective, or contains a printing error, you may be eligible for a refund or free replacement (reprint).

To qualify, you must contact us within 30 days of your delivery date and provide:

• Your order number
• A description of the issue
• Clear photos showing the damage or printing error

Refunds and Reprints

Once your claim has been reviewed and approved, we will offer one of the following remedies:

• A free replacement (reprint) of the affected item, or
• A refund to your original payment method

The resolution provided will be determined based on the nature of the issue.

Non-Refundable Situations

We do not offer refunds, returns, exchanges, or replacements for:

• Incorrect size selection
• Change of mind
• Buyer’s remorse
• Orders placed with incorrect shipping information
• Normal wear and tear after use

Contact Us

If you experience an issue with your order, please contact us at investishare@outlook.com within 30 days of delivery. We will work with you to resolve the problem as quickly as possible.

We will notify you once we’ve received and inspected your refund/reprint details, and let you know if the refund/reprint was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at investishare@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.